Retail Kiosks, Food Carts & Cabins
Welcome to Honeyfall – Where Quality Meets Innovation in Retail Solutions. Contact us for retail kiosks, food cart and prefabricated cabin solutions.
Returns and Refund Policy
At Honeyfall, we take pride in the quality and craftsmanship of our retail kiosks , food carts and prefabricated cabins. We understand, however, that there may be circumstances under which you need to return a product. Our Returns and Refund Policy is designed to be fair and transparent, ensuring your satisfaction while maintaining our high standards of service and product quality.
Non-Customized Products
Return Period: Customers can return non-customized products within 30 days of receipt. The items must be in new, unused condition and in their original packaging.
How to Return: To initiate a return, please contact our customer service team with your order details. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.
Refunds: Once we receive the returned item and verify its condition, we will process your refund. Refunds will be credited to the original method of payment within 7-10 business days.
Restocking Fee: A restocking fee of 10% may apply to returns of non-customized products, covering inspection and repackaging costs.
Customized Products
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Due to the nature of customized products, we cannot accept returns or offer refunds once production has commenced. Customized products are specially made to your specifications, and therefore, we encourage you to review your design carefully before finalizing your order.
Design Approval: Your final approval of the design is required before production begins. We provide detailed design mock-ups to ensure the product meets your expectations.
Cancellation: If you need to cancel your customized product order, please do so before production starts. Once production has begun, we cannot accept cancellations or offer refunds.
Defective or Damaged Products: In the rare event that your customized product arrives defective or damaged, please contact us immediately. We will assess the issue and work with you to provide a suitable solution, such as repair, replacement, or refund if applicable.
Process for Reporting Defective or Damaged Products
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Contact Us: Report the issue within 48 hours of receiving the product, including photos and a detailed description of the defect or damage.
Assessment: Our team will assess your claim to determine the cause and extent of the issue.
Resolution: Depending on the assessment, we may offer to repair, replace, or refund the product. We aim to resolve such issues promptly and satisfactorily.
Questions?
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If you have any questions or concerns about our Returns and Refund Policy, please do not hesitate to contact our customer service team. We are here to help ensure that your experience with Honeyfall is nothing short of excellent.